Suggestions or Complaints
Last updated: May 2026
At Blue Sky Radio, we value feedback from our listeners, website visitors, advertisers, and community partners. We are committed to providing a professional, respectful, and enjoyable service, and we welcome suggestions that help us improve.
We also take complaints seriously and aim to resolve concerns fairly, promptly, and transparently.
Suggestions and Feedback
We welcome suggestions about:
- Radio programming and music
- Website functionality
- Community content and events
- Competitions and promotions
- Accessibility improvements
- Technical issues
- General listener experience
Your feedback helps us improve our services and better support our listeners and community.
Suggestions can be submitted by email or through our website contact forms.
Making a Complaint
If you are unhappy with any aspect of our services, broadcasts, website, competitions, or communications, you can submit a complaint for review.
We aim to handle all complaints professionally, respectfully, and confidentially where appropriate.
Please include:
- Your name and contact details
- A clear description of the issue
- Relevant dates and times
- Any supporting information or screenshots where applicable
Providing detailed information helps us investigate your concern more effectively.
How to Contact Us
Complaints and suggestions can be submitted using the following contact details:
Email: admin@blueskyradio.co.uk
Telephone: 01782 692 268
Website: Blue Sky Radio
Complaint Handling Process
Once we receive your complaint:
- We will acknowledge receipt where possible
- We will review the issue internally
- We may contact you for additional information
- We will aim to provide a response within a reasonable timeframe
Complex matters may take longer to investigate, but we will make reasonable efforts to keep you informed of progress.
Broadcast Complaints
Where complaints relate to broadcast content, advertising, competitions, or editorial standards, we will assess the matter in line with relevant UK broadcasting regulations and internal station policies.
If you are not satisfied with the response, you can contact Ofcom (the industry regulator) on 0300 123 3333 or via their website: www.ofcom.org.uk
Unacceptable Behaviour
We expect all communications to remain respectful and constructive.
We reserve the right not to respond to communications that contain:
- Abusive or threatening language
- Harassment or discrimination
- Spam or repeated vexatious complaints
- False or misleading allegations
Data Protection
Any personal information submitted as part of a complaint or suggestion will be handled in accordance with our Privacy Policy. Information will only be used for the purpose of reviewing and responding to your enquiry unless otherwise required by law.
Continuous Improvement
We regularly review listener feedback and complaints to improve our services, programming, website functionality, and community engagement.
Your feedback helps us continue to develop and improve Blue Sky Radio for all listeners.